Support Availability

Customer support at RoyalReels is available 24 hours a day, 7 days a week.

Support agents handle requests related to:

• Account registration and login
• Deposits and withdrawals
• Bonus conditions and wagering rules
• Verification and document checks
• Technical errors and game access
• Responsible gaming tools and limits

Support is provided in English.

Live Chat Support

Live chat is the fastest way to contact support.

To start a chat:

• Open any page on royalreels-aus.org
• Click the Live Chat icon in the lower corner of the screen
• Enter your message and wait for an agent response

Live chat is available at all times.

Email Support

Email support is available for detailed requests and document submission.

Email: [email protected]

Email support handles:

• Verification inquiries
• Payment questions
• Account restrictions
• Formal complaints
• Responsible gaming requests

Response time depends on request type. Most emails receive a reply within 24 hours.

Phone Support

Phone support is available for general assistance.

Phone: +61 2 8066 6688

Phone support hours may vary during peak periods. Identity verification may be required before account details are discussed.

Contact Form

Users may also contact support through the website contact form.

To use the form:

• Visit the Contact page on royalreels-aus.org
• Enter your name and registered email address
• Select the subject of your request
• Describe the issue clearly
• Submit the form

A support agent will respond by email.

Address RoyalReels Casino

Royal Reels Casino
10 Jennifer St, Ryde NSW 2112, Australia

This address is used for legal and administrative correspondence only.